Veterinary Receptionist

Description:

Applicants who submit the video introduction will be prioritized for interview selection.

Key Responsibilities

• Greet clients and their pets with warmth, professionalism, and genuine care
• Answer phone calls, respond to emails, and direct inquiries to the appropriate team members
• Schedule and confirm appointments, manage the clinic calendar, and coordinate follow-up reminders
• Register new clients and patients; accurately update and maintain medical and client records
• Process payments, issue invoices, and handle basic billing inquiries
• Liaise between clients and veterinary staff to ensure smooth communication and patient flow
• Ensure the reception area and waiting room are clean, organized, and welcoming at all times
• Handle administrative tasks including data entry, filing, and document management
• Assist with ordering clinic supplies and coordinating deliveries as needed
• Provide clients with basic information about clinic services, appointment procedures, and general pet care guidance
• Support the veterinary team with day-to-day operations as needed

Requirements

• Minimum 1 year of experience in a receptionist, front desk, or customer-facing administrative role
• Excellent verbal and written communication skills in English
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with digital booking or practice management systems
• A professional, positive, and client-centered attitude
• A genuine love for animals and empathy toward pet owners