Customer Service Representative

Description:

Al Salehi is looking for a motivated and customer-focused Customer Service Representative to join its team in the UAE. The ideal candidate should have a technical background with strong communication skills and the ability to provide excellent customer support throughout the vehicle service process.

The selected candidate will be responsible for handling customer inquiries, coordinating service appointments, providing service updates, and working closely with technicians to ensure a smooth and satisfactory customer experience.

Key Responsibilities:

• Assist customers with vehicle service inquiries and requirements.

• Coordinate service appointments, follow-ups, and customer communications.

• Provide timely updates regarding service progress and completion.

• Coordinate with technicians and service teams to resolve customer requirements.

• Maintain positive customer relationships and ensure high service satisfaction.

• Support smooth daily service operations and customer experience processes.

Requirements:

• Diploma or Bachelor’s Degree in Mechanical Engineering.

• Strong customer service and communication skills.

• Ability to coordinate effectively with customers and technical teams.

• Good understanding of vehicle service processes is preferred.

• Strong problem-solving and follow-up skills.

• Customer-focused attitude with professional communication abilities.

• Strong knowledge of:

• Automotive service operations and customer handling.

• Service appointment coordination and follow-up procedures.

• Communication between customers and technical teams.