Key Account Manager

Description:

The primary purpose of this position is to fulfil the customer requirements and contractual obligations and managing key accounts.

 

• Managing the allocated accounts throughout the tenure of the relationship and promoting the partnership between key customers and DSV.
• Growing and expanding the business with key accounts through cross selling, volume growth and regional expansion.
• Fulfilling all key accounts requirements and expectations in Abu Dhabi and regionally whenever needed.
• Resolving all operational and financial issues pertaining to assigned accounts.
• Working closely with Operations Departments and regional DSV offices and harmonizing the services and agreements offered to Key accounts.
• Analyzing problems or issues withholding growth, finds solutions, and takes specific measures to overcome them.
• Controlling operational costs and financial exposure of assigned key accounts while at the same time meeting or exceeding customer expectations.
• Reporting to sales management on key accounts issues, revenues growth plans, action plans to resolve outstanding issues, etc.
• Performing any other related duties/ projects assigned by Manager from time to time to meet business exigencies.