Junior Sales Analyst & CRM Executive

Description:

We are looking for an organised Computer Science or Computer Engineering graduate with basic development skills to support sales reporting, lead qualification and Zoho CRM administration and modifications. Fresh graduates and early-career applicants are welcome.

Key responsibilities

• Register incoming enquiries accurately in Zoho CRM, check for duplicates and follow up on missing information.

• Contact or coordinate with customers to understand basic requirements and help qualify enquiries.

• Allocate leads according to company procedures and monitor first contact and follow-up.

• Check that opportunities, quotations, activities and next follow-up dates are recorded and kept up to date.

• Prepare daily and weekly reports on enquiries, quotations, follow-ups, orders and conversion by salesperson and lead source.

• Identify overdue actions and incomplete CRM records, and flag them to the appropriate manager.

• Help build CRM dashboards, reports, workflow rules and simple automation.

• Support approved Zoho CRM modifications, including fields, layouts, basic custom functions and integrations; test and document changes before use.

• Coordinate through the designated Operations contact when information from other departments is needed.

What we are looking for

• A degree or educational background in Computer Science or Computer Engineering.

• Basic programming and development skills, logical problem-solving and an interest in applying these skills to Zoho CRM customisation.

• Familiarity with Zoho CRM, Deluge scripting, APIs, JavaScript or databases is an advantage. Relevant coursework and personal projects are welcome.

• Working knowledge of Microsoft Excel or Google Sheets and confidence with numbers and basic reporting.

• Strong attention to detail, an organised approach and professional communication and follow-up skills.

• Willingness to learn company procedures, handle multiple enquiries and maintain confidentiality.

• Fresh graduates and candidates starting their careers are encouraged to apply. Previous professional CRM experience is not essential.